WHAT IS YOUR SHIPPING POLICY?
United States Orders:
We use U.S. Postal Service (USPS) Priority Mail to ship to all locations in the United States including FPO, APO , DPO military address. Delivery usually takes around 2 to 3 business days.
USPS Express Mail (next day service) is also available to most U.S. locations at significantly higher rates.
All arrival times are estimated from the time your order leaves our fulfillment center. We will ship in-stock items within one to two business days of receipt of your order.
International Orders:
We ship to most locations around the world. If you are interested in purchasing our products for international delivery, simply use our Contact Form to indicate what you want to order and the exact address where you want it shipped. We will e-mail you back with the total price along with instructions on how to place your order online using our secured shopping cart.
We use U.S. Postal Service (USPS) Priority Mail to ship to all locations in the United States including FPO, APO , DPO military address. Delivery usually takes around 2 to 3 business days.
USPS Express Mail (next day service) is also available to most U.S. locations at significantly higher rates.
All arrival times are estimated from the time your order leaves our fulfillment center. We will ship in-stock items within one to two business days of receipt of your order.
International Orders:
We ship to most locations around the world. If you are interested in purchasing our products for international delivery, simply use our Contact Form to indicate what you want to order and the exact address where you want it shipped. We will e-mail you back with the total price along with instructions on how to place your order online using our secured shopping cart.
Do you ship to a MILITARY address?
Yes we ship to all Military address please allow 1 to 2 weeks (or more during peak seasons) to received your order.
What is your return policy?
We stand behind our products and guarantee your satisfaction with every order.
Returns:
California Pet Gear Online Store promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it. Please indicate the reason for your return.
Please include the receipt and packaging, and send your return within 30 days of receiving your order.
The Distribution Center address is:
California Pet Gear
Attn: Returns
2455 W Hedding St
San Jose, CA 95128
* Please not the above address is used for mailing purpose only.
As always, we guarantee our products against breakage or failure under normal use, as well as any manufacturing defects. Our products are designed to give you years of enjoyment and use.
Returns:
California Pet Gear Online Store promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it. Please indicate the reason for your return.
Please include the receipt and packaging, and send your return within 30 days of receiving your order.
The Distribution Center address is:
California Pet Gear
Attn: Returns
2455 W Hedding St
San Jose, CA 95128
* Please not the above address is used for mailing purpose only.
As always, we guarantee our products against breakage or failure under normal use, as well as any manufacturing defects. Our products are designed to give you years of enjoyment and use.
What is your Privacy policy?
At California Pet Gear, we are committed to protecting your privacy.
We do not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide such information.
It may be helpful for you to know how we use the information we collect:
When you order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
From time to time, we may give you the opportunity to participate in surveys. We will ask questions about you, your behavior and satisfaction with our store, and your ideas for improving the site. All information will be kept confidential and will be used to help us make California Pet Gear Online Store a better site for you.
We may collect certain technical information, which does not allow us to identify you personally, but pertains to your use of the Internet. For example, on the Web such information may include the type of Internet Browser that you are using, and through email the information may include the type of messaging capabilities. This information enables us to enhance the content you receive from us. By using our Web site, you consent to the collection and use of this information by California Pet Gear.
If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Currently, we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal identifying information.
We do not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide such information.
It may be helpful for you to know how we use the information we collect:
When you order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
From time to time, we may give you the opportunity to participate in surveys. We will ask questions about you, your behavior and satisfaction with our store, and your ideas for improving the site. All information will be kept confidential and will be used to help us make California Pet Gear Online Store a better site for you.
We may collect certain technical information, which does not allow us to identify you personally, but pertains to your use of the Internet. For example, on the Web such information may include the type of Internet Browser that you are using, and through email the information may include the type of messaging capabilities. This information enables us to enhance the content you receive from us. By using our Web site, you consent to the collection and use of this information by California Pet Gear.
If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Currently, we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal identifying information.
where can i buy your product?
We sell our product online and at selected festivals. Please see your upcoming events page where we will be.
©2019 California Pet Gear LLC